At Voxify, you'll find the work environment challenging and rewarding. We've assembled a talented team of professionals with a successful track record. We offer a fast-paced, collaborative workplace, where individuals are empowered to make decisions and build upon the company's success.
Our employees are our greatest asset. We're seeking extraordinary, dedicated individuals who are committed to achieving their best. In return, we offer a compensation program designed to attract, reward and retain top performers. Our comprehensive compensation program includes:
Voxify is an equal employment opportunity employer and promotes diversity throughout its workforce. Applications and resumes are considered for all positions without regard to race, religion, sex, age, sexual orientation or the presence of medical condition or disability.
Job OpportunitiesClick on the position title for additional information and to submit your resume via e-mail.
Sales
Employee BenefitsWe value our employees and know our success depends on them. In addition to competitive salaries we offer a comprehensive benefits package, including:
- Medical and dental insurance
- Life and AD&D insurance
- Flexible spending accounts for medical and dependent care expenses
- 401(k) plan
- 15 days Paid Time Off for vacation and sick leave
- Paid holidays
In addition, all of our regular employees receive stock options.
Contact Information
Voxify Human Resource Department
1151 Marina Village Parkway
Alameda, CA 94501
Phone: 510-545-5000
Fax: 510-545-5055
e-mail: jobs@voxify.com
Note to Recruiters:
Our Human Resources Department manages all employment opportunities. To protect the interests of all parties involved, a recruiter must have a signed agreement with us before presenting any candidates for employment. We do not accept unsolicited resumes from any source other than directly from candidates. Submission of unsolicited resumes in advance of a signed agreement between Voxify and the recruiter does not create any implied obligation on the part of Voxify.
If you are interested in developing a recruiting relationship with us, please send your company information including references to jobs@voxify.com, or by mail at the address above.
Response to candidates who send a resume
Thank you for submitting your resume. We appreciate your interest in Voxify. After reviewing your background against the job specifications, we will contact you if we feel there is a match between your experience and Voxify employment opportunities.
Customer Operations
Client Manager
Voxify is seeking an experienced, dynamic Client Manager ready to accelerate Voxify's product leadership and client momentum in the market. As part of the Professional Services team, the Client Manager is responsible for scoping, leading, and ensuring the success of deployments of Voxify's voice solutions to customers and ensuring ongoing customer satisfaction and success. The Client Manager will also support up-sell activities by scoping new opportunities and working with managed customers. Customers include industry leaders, like Continental Airlines and The Hartford.
Responsibilities
• Manage Voxify operational client relationships during and after deployment.
• Manage cross-functional technical teams responsible for deploying Voxify voice solutions, assuring client success and acceptance of system performance.
• Oversee deployed applications to ensure they meet business goals such as caller satisfaction and transaction completion rates.
• Develop and execute account planning and review processes to achieve strategic goals by driving greater ROI and identifying enhanced up-sell opportunities.
• Work with and support the Sales and Pre-sales teams on sales calls and deployment scoping.
• Methodically collect and provide product feedback from field and clients to the Engineering and Products teams to improve overall product performance.
Qualifications
• Bachelor’s degree or foreign equivalent in Engineering or related filed.
• 5+ yrs experience in successfully managing complex, enterprise software deployments and / or Telco implementations for Global companies.
• Exceptional analytical, organizational, technical and leadership skills to manage client engagements and internal resources in order to provide premier customer service.
• Ability to develop business relationships and negotiate with clients and internal resources.
• Ability to understand and communicate complex technical concepts and business issues verbally and in writing to clients, associates and management.
• Experience developing and managing client relationships.
• Experience analyzing and querying application performance and trend data.
• Experience with Telco concepts and architectures.
Deployment
Senior Software QA Engineer
Voxify is looking for a Software QA Engineer to play a key role in building a world-class voice application platform and packaged applications. The Senior QA Engineer will be required to learn new technologies and be an effective tester in new application domains in a short time.
The role demands hands-on testing, methodical problem solving, great verbal and written communication skills, and teamwork. Your ability to quickly scrutinize complex dialog designs and data-intensive voice applications will be critical to your success.
Responsibilities
• Create and update test plans, system, integration, and JUnit test cases.
• Perform black and white box testing.
• Generate and validate reports from the backend tables.
• Document bugs and verify bug fixes.
• Design and maintain automation scripting and run regressions.
• Work closely with development and design engineers to achieve application correctness and usability.
Qualifications
• Bachelor’s degree or equivalent in Computer Science or related field of study.
• 5 years experience in software QA including successful enterprise-grade packaged software releases
• Experience with developing test automation for non-GUI applications and testing one or more server-side web technologies
• Experience with SQL, XML, and Shell scripting.
• Experience with testing web applications using SOAP and XML mock data.
• Experience in using MySQL as a backend database
• Experience in requirements collection, creation of system and integration test cases and documentation of test results.
• Experience with Perl, Ruby, or Python is a plus
• Experience in Object Oriented Programming languages.
To apply, send your resume to jobs@voxify.com.
Software Applications Engineer
Voxify is looking for an Applications Engineer to play a key role in building world-class voice applications, application components, and delivery platforms. Voxify's Conversation Engine™, the speech industry's most advanced voice application platform, is used to automate high-volume customer service calls in numerous vertical markets. For more information on the company and its many premier customers, see www.voxify.com.
As an applications engineer at Voxify, you will apply computer science and engineering skills to voice and web applications in a rich Java environment, executing projects that impact millions of callers interacting with the Automated Agents being produced and enhanced at Voxify. Clear thinking and hard work will allow you to work as part of a team of software industry veterans, contributing to tools, applications, libraries and speech recognizer configuration.
Your ability to learn new technologies, programming models and new processes is vital to your success. If you are able to develop web/database applications and are ready to try out the speech realm, Voxify can provide you an opportunity to learn new and emerging voice technologies and standards.
Qualifications
• Degree in Computer Science or Electrical Engineering
• 1 – 5 years of application development experience
• Demonstrated abilities in Java development projects (outside classroom projects)
• Familiarity with the use of object-oriented design in real-world problems
• Ability to write SQL queries and design tables in relational databases such as MySQL or Oracle
• Experience with web application development (e.g. ASP/JSP, PHP, HTML, JavaScript)
• Experience on both Windows and Linux
• Familiarity with XML
• Solid communications skills, both written and verbal
Desired Background
• Commercial experience applying OO design principles and patterns
• Experience with OR mapping tools, such as Hibernate
• Experience with web services technology and standards, such as SOAP
• Experience with speech recognition technology, call center equipment, or telephony equipment
• Shell scripting experience
To apply, please email your resume and salary requirement to jobs@voxify.com.
Voice User Interface Designer
Have you ever been frustrated trying to use an Automated Speech application? Do you think most speech applications out there are either dumb or too complicated? Ever wonder why that voice user interface recognized everything but the obvious? Want to be a part of a team that is committed to fixing all this?
Voice User Interface Design is a high growth, highly specialized discipline filled with challenges that will constantly employ your technical and creative skills. Voxify’s Voice User Interfaces use the most advanced and diverse speech recognition technologies available in the market today. We take legacy contact center solutions to new levels of automation by designing cutting-edge speech applications. These speech applications take mission critical calls for world-class companies large and small.
Join the industry-leading Voice User Interface Design team at Voxify. It is true, Voxify puts in more hours of research and careful thought into its Voice User Interfaces than others in the space and therefore has created a niche in the market with superior applications. We work hard at our research so that we can design smart. Think you have the ideas but nowhere to go with them? We at Voxify welcome ideas, the new ones, the ones that are way out there as well as the simple and elegant ones. We believe in creating world-class applications and then making them even better.
We are now expanding our VUI team and are looking for eager recruits who are keen to learn the trade of VUI Design as well as Designers who come with experience. If you are looking for a position with the perfect balance of technical and creative work, this is the one for you. If you already design voice applications, but are frustrated with the antiquated tools, techniques and processes that you have to use, we think you’ll really enjoy the power and expressiveness of our patented Conversation Engine development environment that is built with the VUI Designer’s work in mind. We are seeking highly creative candidates with a background in Linguistics, Computational Linguistics, Application Software Design or pure Computer Science. Familiarity and experience in Call Flow Design, Principles of Interface Usability, Grammar Tuning, Prompt Design and Voice Actor Coaching are highly desirable. Join this team to challenge today’s conventions – in fact, we encourage you to set new ones for the industry to follow.
As a Designer in this team, you will be expected to both deliver high-end customer applications and carry out independent research in parallel. A typical day here may start with a client call with a Fortune 500 company, followed by a quick burst of design work by noon, running analytics on one of your applications in the afternoon and presenting new data from last week’s research to the team by evening. You will be making the decisions for all contact solution related problems for all your clients.
If you think you have the drive and passion for speech, language and design, email us your resume right now to jobs@voxify.com. We look forward to hearing from you!
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