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Voxify was founded in 2001 with the goal that speech applications could be built to model the conversational behavior of the best live agents to deliver an extraordinary customer experience. Today that original goal has become a reality with Voxify Automated Agents taking calls for leading customer service companies across industries. With an experienced management team in customer relationship management, customer service, and enterprise software, Voxify continues its lazer focus on customer service.
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John Gengarella Chief Executive Officer Mr. Gengarella has overall responsibility for Voxify's vision, strategic direction, and operations. Prior to Voxify, Mr. Gengarella served as VP of Operations for Oracle's CRM Applications Division, a $1B business unit. He previously led Siebel Systems' Travel, Transportation & Hospitality business unit prior to Siebel's acquisition by Oracle. Prior to Siebel, Mr. Gengarella served as the CEO of two CRM companies and is an active early stage investor in global technology and services ventures. He served as a strategy consultant at Deloitte Consulting, an M&A associate at Price-Waterhouse and began his career as an engineer at Lockheed Missiles & Space Company. Mr. Gengarella earned his Bachelor of Science degree in Computer Science from the University of Pittsburgh and his Master of Business Administration from the Harvard Business School. |
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Patrick Nguyen CTO & Founder Mr. Nguyen leverages 15 years of experience in engineering management and software development in his role as CTO at Voxify where he leads the product and service development teams. Prior to Voxify, Mr. Nguyen was VP of Engineering at Anubis, a data warehouse technology provider, until its acquisition by Personify. At Personify Mr. Nguyen was Senior Director of Client Solutions where he managed professional services and technology integration with application server, CRM, and data warehousing products. Previously, he worked for McKinsey & Co., specializing in high-tech, electronics, and telecommunication sectors. Mr. Nguyen began his software development career at Australia's Telstra Research Labs. He received an MBA from MIT's Sloan School, and a BSc. in Electrical Engineering from the University of Melbourne. |
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Jay Emmons VP Customer Operations Jay Emmons brings worldwide customer operations expertise to Voxify with over 25 years in managing operations and customer support. Most recently Ms. Emmons was VP, Worldwide Customer Operations for Autodesk, the third largest software company in the world. There she achieved a 50% year-over-year customer satisfaction increase and was instrumental in executing the support and deployment strategies to facilitate Autodesk's growth in revenue from $800M to $1.85B over the past 5 years. She has held executive roles at Autodesk, Adobe, and Bertelsmann in operations, customer support, and sales operation. Ms. Emmons is former Board Chair of the Bay Area Make-A-Wish Foundation and current Vice Chair of its Advisory Board. She holds a Bachelor's degree in Business Administration from York College of Pennsylvania. |
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Andy Moore VP Worldwide Sales Mr. Moore has over 18 years of enterprise solutions sales experience most recently as Vice President of Sales with TamGroup, the largest IBM Business Partner for SOA and Portal implementations. As Sales Director at Interwoven, Mr. Moore led all Enterprise Regions in average transaction value and revenue attainment against quota. At FileNet, Mr. Moore led the turn-around of North Ameria’s poorest performing region and achieved the highest average quota attainment per sales person nationwide while improving the volume of $1M+ transactions by more than 700%. During Mr. Moore’s tenure as Vice President of Sales at Law Cypress, revenues grew from $8M to over $100M and the company attained over 50% market share. |
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Dan Reed Corporate Vice President Mr. Reed has been focused on the use of technology to drive business results for over 28 years as an executive responsible for imaging, process management, contact center and outsourcing solutions. Most recently he was CEO, 7Degrees, a marketing services company focused on customer care and technology used in contact centers. As the President of CenterPost Communications, which provided outbound speech messaging solutions, he delivered comprehensive strategies and solutions to United Airlines, Express Scripts, Travelocity and a host of other innovative technology enterprises. Mr. Reed is the founding member of the Information Management Executive Council (IMEC) and is an advisor and board member of several companies. He is educated at both St. Olaf College and Drake University with several degrees. |
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