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Red Lion Hotels is a hospitality and leisure company primarily engaged in the ownership, management, development and franchising of upper mid-scale, full service hotels under its Red Lion brand. The Red Lion Hotels is comprised of over 66 hotels located in 11 states and one Canadian province with more than 11,600 rooms and 564,000 square feet of meeting space.
Red Lion has plans for an aggressive expansion and recently announced plans to expand to 100 markets in the next five years. It wanted to provide guests with the prompt, consistent, genuine service for what Red Lion is known for. As part of its expansion strategy, Red Lion chose Voxify Automated Agents to give outstanding customer service to their customers while achieving fast deployment and impressive ROI.
Problem
- Aggressive expansion plan to enter 100 new markets
- Need for outstanding customer service
- Need for fast deployment and quick ROI
Solution
- Voxify Automated Agents
- Welcome
- Confirmation and Cancellation
- Loyalty
- Shopping & Reservations
- Hotel Locater
- Deployed as a Hosted Managed Service
Benefits
- Automated Agents handle a large percentage of Red Lion calls
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