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Voxify is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Conversation Engine, Voxify Automated Agents model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, like reservations, sales, and account requests. Voxify Automated Agents are helping call center organizations in different industries deliver new services, close more sales, and handle unplanned call volumes without hiring additional staff, keeping costs low.
- Travel
Faced with high call volumes at unpredictable times, leading travel organizations are learning how to balance high quality customer service at a low cost.
- Hospitality
Successful hospitality organizations must provide the best and most consistent customer service to attract and maintain loyal customers.
- Retail
Retailers are facing many challenges: new sales and marketing initiatives continue to proliferate, customer expectations are soaring, and consumer preferences continue to be extremely diverse and demanding.
- Catalog
Catalogers are facing many obstacles: new catalog programs continue to proliferate, customer expectations are soaring, and consumer preferences continue to be extremely diverse and demanding.
- Entertainment
For entertainment companies getting customer service right the first time is critical. With competitive pressures, companies can't afford to have unhappy customers who can easily switch services.
- Utilities
To meet the customer demands, leading utilities are finding ways to automate their services to provide consistency and accurate 24X7 service.
- Financial Services
With increasing competitive pressure, successful financial services organizations must also accommodate high customer demands while maintaining and reducing costs.
- Healthcare
With rising call volume and increasing public pressure to reduce costs and provide fast and correct customer service, healthcare companies today are in a challenging position.
- Insurance
Insurance companies like any other industry is tackled with high call volumes, delivering the most accurate customer service while maintaining costs.
- Direct Response
Companies in the direct response business worry about leads. Improving sales conversions, improving up-sell and cross-sell opportunities amidst proliferating sales and marketing programs are key factors to success. |
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