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Today, companies in the hospitality industry are faced with consolidation while controlling rising workforce costs. In addition, leading hospitality organizations must provide the best and most consistent customer service to attract and maintain loyal customers. These demands are driving hospitality companies to seek technology improvements to gain exceptional efficiency and agility. By deploying Automated Agents, Hospitality companies can provide the highest customer satisfaction across the full range of customer service call types - from room reservations to hotel locations to confirmations and cancellations. Hoteliers like Wyndham International see completion rates of 90% for complex calls that previously had to be managed by Customer Service Representatives (CSRs). Leading hospitality companies can gain the following benefits with Voxify:
Augment or replace CSRs at a fraction of the cost
Automated Agents come pre-trained in hospitality customer service functions. They handle calls at far less than half the cost of a CSR.
Certified for integration with major shipping carriers
Includes FedEx, UPS, DHL, and USPS.
Fastest go-live
Automated Agents can begin taking the first live calls for you in as little as 8 weeks, and can be in full 24x7 production a few weeks after that. We simply train them on the specifics of your business processes and show them where to find the data.
Ready when you need them.
Automated Agents can handle any spikes in your business. If a product recall or new promotion triples your call volume without notice, they can handle it. You don't have to pay overtime or hire and train surplus help. You now have instant scalability and perfect balance with your call volume.
Sample Voxify Hospitality Customers:
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