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Today's retailers are facing many challenges. New sales and marketing initiatives continue to proliferate, customer expectations are soaring, and consumer preferences continue to be extremely diverse and demanding. The customer experience is also part of the brand value. The call center is very much a strategic entity for retailers. With high, seasonal call spikes, retailers who can handle customer requests quickly and efficiently gain a strong competitive advantage.
Voxify provides the solution to handle unpredictable call demands due to seasonality and marketing promotions. Calls are handled quickly and at a fraction of the cost while maintaining stellar customer service. By deploying Automated Agents, retailers can experience the highest customer satisfaction across the full range of customer service call types - from order taking to order status to store locations. Companies using Automated Agents get completion rates of 90% on complex calls that previously had to be managed by Customer Service Representatives (CSRs). Leading retailers can gain the following benefits with Voxify:
Easily automate frequent calls
Automated calls for order taking, order status, and store locations.
Augment or replace CSRs at a fraction of the cost
Automated Agents come pre-trained in retail customer service functions. They handle calls at far less than half the cost of a CSR.
Certified for integration with major shipping carriers
Includes FedEx, UPS, DHL, and USPS.
Fastest go-live
Automated Agents can begin taking the first live calls for you in as little as 8 weeks, and can be in full 24x7 production a few weeks after that. We simply train them on the specifics of your business processes and show them where to find the data.
Ready when you need them.
Automated Agents can handle any spikes in your business. If a product recall or new promotion triples your call volume without notice, they can handle it. You don't have to pay overtime or hire and train surplus help. You now have instant scalability and perfect balance with your call volume.
Sample Voxify Retail Customers:
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