| |
Your self-service solution is the "front door" to your company representing your brand, offerings, and services. Like your website, your self-service solution needs to be fresh, vibrant, and current, what we call "ageless". Keeping your speech applications ageless requires constant touches, updates of data, and changes to call flows in order to maintain enduring ROI on your investment.
Voxify managed service professionals ensure application uptime, quickly respond to changes in caller behavior, and align application functionality to business change with proven expertise in 3 key areas:
Operational Integrity
Secure data centers
High availability/service levels
7x24x365 monitoring and incident response
Active monitoring of customer systems
Capacity for traffic bursts and seasonal peaks
Performance Tuning
Comprehensive speech analytics
Flexible KPI Metric definition and tracking
KPI-triggered analysis and tuning cycles
Incorporation of new VUI best practices
Conversation Engineฎ research & innovation
Change Management
Intelligent Interaction Portal for updating dynamic content
Regular reviews to identify business changes
Analysis of industry trends
Rapid turnaround of change orders
Lifetime application responsibility |
