You need help in keeping your self-service solution vibrant, so Voxify incorporates Managed Service in the delivery of all solutions. Managed Service guarantees that your self-service solution is current and performing to your customer service levels.

With Managed Service, Voxify earns its keep everyday. You get personalized service from a dedicated Client Manager that knows your business and self-service solution. You get high availability, scalability, reporting, tuning, analysis, and un-precedented security for self-service solutions.

Voxify's Managed Service Offering

Dedicated Client Manager

• Delivers personalized service
• Monitors daily metrics
• Provides tuning when needed
• Provides analysis of trends and specialized reportiing

High Availability & Scalability

• 24x7x365 for your self-service solution
• 24x7x365 support of Network Operations Centers (NOCs)
• Delivers 99.9% uptime
• Offers redundant platforms housed in secure, commercial grade, co-location facilities
• Provides scalability by sharing thousands of inbound ports among Voxify customers offering automated failover of all servers (application, database, reporting)
• Assigns ports to any major carrier: e.g. AT&T, MCI, Qwest and Sprint
• Load balances for minimal latency

Fault Isolation and Restoration

• Automatically detects faults and reinstates applications where appropriate
• Leverages Network Operations Centers (NOCs) to isolate and restore faults

Proactive Monitoring Systems

• Ensures network continuity and reduces downtime
• Manages peak performance bandwidth
• Polls network devices to determine status and functionality
• Issues early-warning degradation alerts

Reporting

• Offers real-time, web-based reporting and analysis of key business analytics, giving you control and management of your information
• Exports data in .csv format to your warehouse or data analysis system
• Client Manager provides trend analysis and advanced analytics

Tuning and Analysis

• Application monitoring and tuning
• Continuous monitoring and tuning to meet customer-defined metrics
• Voice User Interface (VUI) monitoring and tuning
• Continuous monitoring, reporting and tuning of customer-defined metrics

Security

• Complies to Payment Card Industry Data Security Standards (PCI DSS)
• PCI control objectives are covered by Voxify security practices and procedures
• Automated Agents only interact with Cardholder Data and never store, process or transmit "Sensitive Authentication Data"
• Network hosting center environments are designed to separate and protect customer data
• Delivers infrastructure security and access controls
• Network security provided by maintaining a firewall configuration to protect sensitive information
• Network monitoring, login, and intrusion detection provided through specific practices and procedures
• Data encryption used for transfer of or access to any application call-related data
• Physical intrusion prevention is provided by world class network hosting centers
• Adheres to Voxify self-service solution security policy
• Transaction integrity implemented in self-service solution to protect against security incidents
• Logging and utterance capture policies and procedures safeguard customer data
• Customer data protection is consistent with PCI and relevant HIPAA standards for processing, collecting, or storing customer-sensitive information
• Handles security incident procedures
• Voxify reviews security incident procedures of its world network hosting centers. Network hosting centers provide planning, notifiying, identifying, and handling of security incidents.