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Every customer has unique business and technical needs. Voxify's self-service solution is built on speech application templates based on specific industries and call types. Voxify offers customization in specific areas should you have complex data sources or third party data sources that must be integrated with the self-service solution.
Voice User Interface (VUI) Design
- Call flow customization to speech application template code, prompts, or call flows
- Call routing customization to speech application template code or call routing
- Make changes to the speech or touchtone IVR application, (e.g., call routing application), that interacts with the caller prior to interacting with Voxify's speech applications
Integration
- Custom integration to IT data sources from multiple sites
- Custom integration to third party data sources (e.g., TARGUSinfoŽ, SabreŽ GDS, Open Skies by Navitaire)
Branding
- Creation of personas
- Selection of voice talent
- Testing of personas with target market
- Recording voice talent utterances for specific speech applications
Reporting and Analysis
- Custom reporting and trend analysis can be performed by the Client Manager
- Regular downloads of data to your warehouse or data analysis system
Choosing the Right Deployment
- Assess type of speech application, telephony costs, call volume, transfer rates, and corporate IT policies to determine the lowest total cost of ownership and best deployment model
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