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CTO to Participate in Customer Self-Service Industry "Great Debate"
Live webcast pits legacy IVR firms against Voxify on-demand speech self-service solutions
Alameda, CA, May 24, 2006 - Voxify, the first company to create Automated Agents with the conversational skills to handle advanced customer service calls, today announced that its CTO, Amit Desai will participate in a live interactive webcast, called the Great Debate, sponsored by SpeechTEK Magazine, on May 25, 2006. The webcast will create a unique public forum debate where executives from Nortel, Avaya, Intervoice and Voxify will address questions from the webcast audience regarding best practices for deploying customer self-service applications.
The Great Debate, moderated by John Kelly, Editor-in-chief of Speech Technology Magazine, is designed to assist both business and technology executives in exploring and identifying options and best practices for deploying customer self-service applications. The forum will provide information and tools to help attendees assess and identify solutions for their customer self-service needs. The panelist will focus on best practices along with case studies from companies that have successfully deployed speech applications to increase revenues and reduce costs.
The Great Debate, to be held Thursday, May 25, 2006, 1:00 PM - 2:30 PM. Eastern Time, is open to the public and interested parties can register to participate at the SpeechTEK website at: http://www.crmxchange.com/sessions/debates/Effective-Self-Service-Strategie-May-25-2006.asp About Voxify
Voxify is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation Engine, Voxify Automated Agents model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff. Voxify is headquartered in Alameda, CA. For more information, call 510 545 5000 or visit www.voxify.com.
Contacts:
Hollis Chin
Voxify
510.545.5015
Public Relations
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