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Voxify and EDS Sign Customer Self-Services Agreement
PLANO, Texas and ALAMEDA, California, April 24, 2007 – EDS today announced it has signed a Customer Self-Services (CSS) agreement with Voxify® to support the company’s hosted speech applications. EDS will provide extensive speech hosting capacities in a secure, reliable and flexible environment to accommodate Voxify’s changing business needs.
“As a leader in self-service applications, we look to best-of-breed technology services experts like EDS,” said John Gengarella, president and CEO of Voxify. “EDS’ reliable global delivery system made it easy for us to entrust them with Voxify’s customers.”
“This relationship brings together Voxify’s ability to focus on the business side of speech applications while leveraging EDS’ application hosting expertise,” said Alex Halikias, EDS global CRM service line leader. “We are proud to work with Voxify.”
EDS’ Customer Self-Services is a managed, hosted service focused on interactive voice response (IVR) and speech recognition enabling enterprises to provide self-service capabilities for delivering customer support, completing customer transactions and providing content-rich information. CSS facilitates enterprises with significant call volumes to migrate expensive live agent customer contacts to a lower cost, customer-friendly, speech recognition system that recognizes the caller’s spoken words.
"EDS has created a unique and powerful hosted speech offering, which draws from its strong IT heritage and extensive CRM background,” said Daniel Hong lead analyst at Datamonitor. “EDS’ Customer Self-Services enables companies to leverage speech strategically to optimize processes across multiple lines of business, introducing a new paradigm for automation in the enterprise.”
Voxify’s speech applications deliver superior customer service with low deployment risk and fast return on investment, which EDS leverages in its unique CSS offering. With its hosting capabilities and speech application delivery expertise, Voxify and EDS provide a best-in-class caller experience to clients with high-volume customer interaction.
“EDS’ 45-year history gives us the experience to handle the growing needs of high-tech companies like Voxify,” said Darl Davidson, U.S. leader of Global Manufacturing for EDS. “Our goal at EDS is to add value along the entire high-tech spectrum and reduce and manage costs, while increasing flexibility. We look forward to doing so with Voxify.”
About Voxify
Voxify® enables contact centers to offer self-service for customer phone calls. Voxify Automated Agents® are speech applications that offer the lowest risk to deployment and a rapid return on investment. Built from industry-specific templates and patented conversational models, Voxify Automated Agents allow callers to speak naturally – resulting in the best customer service. Voxify offers managed services for both hosted & premise-based deployments. Millions of callers around the globe speak daily to Voxify Automated Agents when calling such companies as Continental Airlines, Hammacher Schlemmer, and Wyndham International. For more information, call 510 545 5000 or visit www.voxify.com.
About EDS
EDS is a leading global technology services company delivering business solutions to its clients. EDS founded the information technology outsourcing industry more than 45 years ago. Today, EDS delivers a broad portfolio of information technology and business process outsourcing services to clients in the manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries and to governments around the world. Learn more at eds.com.
About EDS’ Global Manufacturing Industry Group
EDS has significant industry-based knowledge in the aerospace & defense, automotive, high tech and industrial manufacturing segments, with more than 30 years of experience working with manufacturers. More than 25,000 EDS employees serve over 220 manufacturing clients in 40 countries.
Contacts:
Hollis Chin
Voxify
510.545.5015
Public Relations
Annabelle Baxter
EDS
972.605.0978
annabelle.baxter@eds.com
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