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Voxify and OAG Create Strategic Partnership to Deliver Real-Time Flight Status through Speech Self-Service Offering
On-Demand Conversational Voice Response System to Provide mid-market Carriers and Affiliated Services with Flight Status and Gate Information
Alameda, CA, February 22, 2006 - Voxify, the first company to create Automated Agents with the conversational skills to handle advanced customer service calls, today announced a strategic partnership that for the first time brings together its Speech Self-Service Automated Agents with OAG's comprehensive flight information database.
Through the partnership Voxify is providing its Flight Information Automated Agent and OAG is providing the flight status data. The flight status information is delivered via the telephone directly to the customers of carriers and affiliated travel businesses eliminating the need for them to invest in complex IT infrastructure.
Recognized as the leader in travel and transportation information, for over 75 years OAG has been providing flight schedule information to busy business and leisure travelers via printed travel guides and more recently through their website and outbound email and SMS messaging. The OAG content management system is the largest independent source of domestic and international flight information in the industry including flight details for over 1,000 airlines and more than 3,500 airports. OAG receives current flight status information directly from the carriers as well as through real-time information feeds from the FAA air traffic control systems. The Voxify Flight Information Agent is able to deliver current flight status information for every flight, regardless of carrier, in the continental U.S.
A key benefit of the partnership is Voxify's ability to deliver real-time flight status to companies looking to provide enhanced customer service while reducing non-revenue generating traffic to their call centers. This will be especially relevant to mid-market airlines and affiliate industries such as hotels, car rentals and other areas that serve frequent travelers. As the Voxify Automated Agents are hosted solutions they are able to scale to handle hundreds of simultaneous calls on-demand, an especially important capability during peak travel seasons and unforeseen weather conditions. With a rapid deployment time, Voxify can now provide a full-fledged Flight Information system to companies that don't have the infrastructure or back-end systems in place, enabling carriers across the globe to provide exemplary customer service.
"As we continue to deliver on the promise of customer self-service, it's of vital importance that we put information into the hands of people in the most efficient way possible," says OAG Director of Strategic Alliances, Isobel McKenna. "Voxify's Flight Information Automated Agent provides the best mechanism for distributing flight information to travelers around the world, through a medium that couldn't be more ubiquitous: the telephone."
Voxify has a history of serving the global travel industry. They have an unrivalled reputation for deploying robust Automated Agents ranging from flight status and seat assignment information delivery to more complex transaction solutions such as fare finder and end-to-end reservation agents. Along with providing the best Voice User Interface in the industry, Voxify has extensive experience interfacing to airline and travel industry backend systems including Sabre, Navataire and other global distribution systems.
"Over the past few years Voxify has built tremendous momentum in the travel and hospitality industries with customers such as Continental Airlines, Aer Lingus and Wyndham Hotels to name a few," said Voxify CEO, Adeeb Shanaa. "Our partnership with OAG will enable us to accelerate our growth by providing a unique offering to carriers and organizations that are looking for ways to quickly improve customer satisfaction without making significant investments in IT infrastructure."
About Voxify
Voxify is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation Engine, Voxify Automated Agents model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff. Voxify, headquartered in Alameda, CA, was founded by MIT technologists and enterprise software veterans. For more information, call 510 545 5000 or visit www.voxify.com.
About OAG
OAG is a global content management company specializing in travel and transport. OAG's expertise is in managing large amounts of data and building applications and products to get that information into the hands of people who need it. OAG holds a breadth of travel related content. It is best known for its airline schedules database, which holds flight details for 1,000 airlines and more than 3,500 airports. It also aggregates and distributes a wide range of other travel related information such as flight status data, cargo and freight schedules and aviation market intelligence data. OAG provides a broad range of travel and transportation related products for business and consumer customers, available in virtually any way the customer wants it: Via the Internet, on mobile devices, via digital data transfer and print.
OAG is a private company with over 400 staff in Europe, The Middle East, The Americas and Asia. To view OAG services visit www.oag.com, www.oagdata.com and www.inforwarding.com
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