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Voxify Automated Agents to Begin Selling Tickets for TicketsWest
Conversational Voice Response system Will Eliminate Call Queues While Handling 75% of Rapidly Growing Event Ticketing Business
Alameda, CA, December 5, 2005 - Voxify, the first company to create Automated Agents for call centers with the conversational skills to handle advanced customer service calls, today announced its Automated Agents will begin working with TicketsWest, a division of Red Lion Hotels Corporation (NYSE: RLH). With call centers in Spokane, Portland and Colorado Springs, TicketsWest engages in event ticket distribution throughout the United States ranging from athletic events to concerts, to local family theater and comedy clubs. The Voxify Agents will immediately answer all incoming calls and work in parallel with live agents to provide venue information as well as the complete ticket sales transaction as part of a major customer service initiative designed to improve customer satisfaction and address fluctuating call volumes.
"At TicketsWest we've been focusing on the end user and providing better options for clients,” said Jack Lucas, Vice President of TicketsWest." Voxify Automated Agents provide the very best in customer self-service, giving the type of conversational ability we thought was only possible with live agents."
Along with immediately greeting all incoming callers, Voxify Automated Agents, will provide event and venue information as well as ticket availability. Automated Agents will eventually handle 70%-75% of TicketsWest's rapidly expanding call volume.
"Prior to choosing Voxify Automated Agents, TicketsWest didn't think a speech application could give their customers the type of service for which they are renowned. Voxify's unique conversational voice response technology finally gave TicketsWest the solution they'd been hoping to find, one that tackles the widest range of calls while maintaining a high-level of call completion rates," said Adeeb Shanaa, CEO of Voxify." With exceptional conversational ability, our Agents are ideally suited to help TicketsWest and our expanding family of customers in the ticketing and entertainment industry."
About Voxify
Voxify is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation Engine, Voxify Automated Agents model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff. Voxify headquarters are in Alameda, CA. For more information, call 510 545 5000 or visit www.voxify.com.
About TicketsWest
TicketsWest, established in 1987, provides a complete computerized ticketing solution for concerts, athletic events, and other major entertainment events throughout the United States. TicketsWest offers a robust e-commerce solution, with services, and technology, that enables companies and venues to sell tickets online, as well as a complete hosting of box office operations, call centers, and regional retail outlet distribution. For more information, please visit our website at: www.ticketswest.com.
About Red Lion Hotels Corporation
Red Lion Hotels Corporation (NYSE: RLH) is a hospitality and leisure company primarily engaged in the ownership, management, development and franchising of upper mid-scale, full service hotels under its Red Lion® brand. The RLH hotel network is comprised of over 66 hotels located in 11 states and one Canadian province, with more than 11,600 rooms and 564,000 square feet of meeting space. The company also operates an entertainment and event ticket distribution business and a real estate business that develops, manages and brokers sales and leases of commercial real estate. The company is headquartered in Spokane, WA. For more information, please visit our website at www.redlion.com.
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