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The Call Steering Agent for the Entertainment & Media industry takes inbound calls to route callers to the right resource quickly, efficiently, and accurately. Rather than listening to long menus and pushing buttons in a traditional touchtone IVR system, callers will be able to speak naturally. Callers will be asked to give information about their call in order to route them to the right resource. Your callers will get help faster and have a better experience.
Information Capture
Captures information related to the call in order to route the call to the resource with the expertise to handle the call.
"What's your last name?"
"What type of account are you inquiring about?"
Account Authentication
Authenticates account by asking for specific information such as account number, alpha-numeric confirmation number, Mother’s maiden name, or additional security data.
Just Say It
Allows callers to speak naturally when answering open-ended questions such as “How can I help you?”.
Call Steering Manager
Allows contact center managers control to make changes through a Web interface.
Testing Environment
Allows real-time configuration changes and the ability to roll back to an earlier version.
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“Voxify’s secret ingredient? The vendor leverages its technology assets... but equally as important it has shown strong dedication to interacting with its customers in order to consistently improve the speech application in an iterative manner to optimize the customer touchpoint.”
Daniel Hong
Lead Analyst
Voice Business
Datamonitor
Audio Demos
Downloads
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