The Survey Agent takes inbound or makes outbound calls for surveys. Traditional touchtone IVR systems are limited to menu-driven questions and answers that are constrained to pushing, ”0-9, #, #”. With the Survey Agent, consumers can simply say their answer in a natural manner and their answers can be quantitative or qualitative. Your data will be richer, your completion rates higher, and your survey phone calls will be shorter.

The Survey Agent is built from templates and can be rapidly deployed in as little as 8weeks. Subsequent surveys can be deployed in just a few additional weeks. 

Types of Surveys
The Survey Agent can support customer satisfaction, product rating, qualification, employee, and post-call surveys. It can be deployed as “inbound”, “outbound”, or accessed from a call transfer.

Information Capture from Many Types of Questions
The Survey Agent incorporates a question library and supports many different types of questions.

• Yes/No: “Would you like to leave your email address?”
• Quantity: “What is your annual income?”
• Menu: “How did you learn about us? From a friend, magazine, website, or other?”
• Up to 10 menu options per question
• Promotional Code: “Please say or enter the promo code.”
• Date of Birth: “What is your date of birth?”
• Ranking: “Rank your personal preferences based on 1 through 5.”
• Scoring: “Score the product features 1 through 10 with 1 being the most important.”
• Custom Response: "What are your two favorite sports?"

Lead Capture
Captures name, address and email addresses.

Duplicate Caller
Identifies duplicate callers for the same campaign and can perform special handling based on your business rules.

Repeat Caller
Identifies repeat callers from a previous campaign.

Promotional Messages
Plays brand specific promotional messages. Different brand messages can be played based on the incoming DNIS of the caller.

Reporting and Analytics
Provides survey reporting which includes advanced analytics, grouping analysis, and trend analysis.

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