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The Member Services Claims Status Agent for the Healthcare industry is pre-trained to take inbound calls to give the status of healthcare claims. Once the patient is verified, claims can be identified based on claim number, plan, patient, provider, service type, date of service, or a combination of information. Once the claim is identified the details of the claim is given which can include patient, provider, service type, date of service, deductible, amount paid, amount owed, and other information.
Verify Patient
Collects and verifies patient information against account record including name, account number, and security information.
Find Claim
Find claim based on claim number, plan (medical, dental, vision), patient (self or family member), provider (doctor), service type(doctor visit, hospital), date of service, or a combination of information.
Give Details of Claim
Give details of the claim which can include patient, provider, service type, date of service, deductible, amount paid, amount owed, and other information.
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"Voxify should be considered as an attractive option for companies that want reasonable cost, rapid deployments of speech applications that align with Voxify's extensive portfolio of vertical industry solutions."
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