The Prescription Refill Agent for the Healthcare industry is pre-trained to make outbound calls to patients to remind them of prescriptions that are due to be refilled. The Prescription Refill Agent can leave a message and have the patient call back to place the order. The Prescription Refill Agent can be used with the Prescription Request Agent. The Prescription Refill Agent can make outbound calls and leave messages and the Prescription Request Agent can take the in-bound calls and place the orders.  

Outbound Call Placement   
Places outbound calls to patients. 

Patient Confirmation and Authentication
Confirms and authenticates patient by asking the patient to provide certain data based on privacy requirements and regulations (HIPAA). 

Prescription Reminder and Refill
Reminds the patient that the prescription is due to be refilled.

Completes Refill
Allows patient to complete the refill by confirming prescription, local pharmacy, mailing address, and other information.

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