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The Confirm and Cancel Agent for the Hospitality industry is pre-trained to take inbound calls to locate guest reservations, confirm the reservation, give the cancellation policy, and make changes and cancellations. The Confirm and Cancel Agent is able to identify an itinerary based on incomplete information provided by a caller. The Confirm and Cancel Agent can identify an itinerary by: an alpha- numeric confirmation number; date, city, hotel, name; or other combination of information.
Locate Reservation
Locates guest reservation by confirmation code, guest name, or stay details.
Give Details
Confirms reservation and presents stay details.
Change
Confirms cancellation policy and if requested, changes or cancels reservation.
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“The first two Automated Agents that we brought online, Confirm & Cancel and One-Night Reservations, went from kicking-off to handling calls 24/7 in just six weeks.“
Michael Vidal
VP Voice Services
World Choice Travel
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