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The Account Loyalty Agent for the Hospitality industry is pre-trained to take inbound calls to handle loyalty program requests. The Account Loyalty Agent can open accounts, provide status and make changes to accounts, and redeem awards.
Open Account
Captures name, billing and shipping address, and other information.
Give Information
Provides hotel information, including contact information and address, description, and locale.
Give Status
Verifies account details and award point status.
Make Changes
Collects account changes from guests and makes changes to account.
Redeem Awards
Collects award requests and redeems awards.
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“On Deployment, the others quoted deployment efforts on the order of 18 months. Voxify quoted 8 weeks, and they actually took 6 weeks to deliver.”
David Mussa
VP Reservations
Wyndham International
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