| |
Innovative companies are using Voxify's Automated Agents to make revenue-generating interactive outbound calls. Is there a new service that you have been wanting to offer? Let Automated Agents offer the service in just 8 weeks.
Interactive outbound calls are "closed loop" interactions where a service is offered and a transaction is made all in the same phone call. For example, a prescription refill can be offered and the order can be taken at the same time. The customer does not need to call back or transfer to a live agent.
Scalability is critical as interactive outbound calls are high volume by nature. Interactive outbound calls must be made during short windows of time during the day. For example, most calls to consumers must be made between the hours of 4-8pm when most people are home. If a company has 50,000 calls to make a day it is not feasible to obtain or pay for enough live agents to handle the outbound call volume within a 4-hour window.
Interactive outbound calls are ideal for revenue-generating services where a notification by the provider and an active decision to make a payment or renew by the customer are required. Examples are late payment reminders and certificate of deposit renewals. Customers perceive these calls as a service.
Notifications that perform a customer service and aid in a company's effective operation are candidates for interactive outbound calls. For example, healthcare providers are dependent on appointment reminder calls to patients. Every "no show" for an appointment reduces the efficiency of the organization as there are limited appointment times available and other patients could have been seen. An interactive outbound call could give the appointment reminder information and offer to reschedule for another day and time.
Benefits of Interactive Outbound Calls
- Increases customer service for notifications and reminders
- Revenue-generation from payments, purchases, and renewals
- Reduces cost of making calls
- Improves operational efficiency
- Proactively offers notification which reduces inbound calls
- Improves resource allocation of live agents to handle higher value calls
Features of Interactive Outbound Calls
- Closed loop interactions to take transactions
- Scalability to handle outbound call volume
- Authentication of customers being called
|
