The Gift Card Agent for the Retail industry is pre-trained to take inbound calls to purchase, check balances, or increase balances to gift card accounts. The Gift Card Agent can take credit card numbers, perform a match on name and address based on a U.S. database, and complete the purchase. 

Buy 
Completes new gift card order and takes credit card payment.

Check Balance
Checks current card balance.

Increase Balance
Adds to current gift card balance and processes credit card payment.

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