| Voxify integrates with third party information sources in specific industries in order to provide real-time information to callers. The following leading third party information sources are currently supported. Other third party data can be accessed.
Travel and Hospitality Industries
OAG
Voxify has a strategic partnership with OAG, a global content management company specializing in travel and transport. OAG is best known for its airline schedules database which holds flight details for 1,000 airlines and more than 3,500 airports. Voxify has access to real-time, worldwide flight information that it can provide to travel and hospitality customers through Automated Agents, such as the Flight Status Agent. Voxify is the only speech vendor with a strategic relationship with OAG. Read more about our business partners.
Sabre
Voxify integrates with the Sabre Global Distribution Service accessing worldwide airline reservation information from airlines.
Navitaire Open Skies
Voxify integrates with the Navitaire Open Skies system which is an integrated web-enabled reservation and inventory system suite that includes Internet, call center, and airport departure control functionality.
Retail, Catalog Retail, Entertainment, and Direct Response Industries
FedEx, UPS, DHL, and USPS
Voxify is certified to integrate with the package tracking systems of the leading shipping carriers. The shipping carriers that are FedEx, UPS, DHL, and USPS. Voxify automates orders status calls for many retailers and entertainment customers. The primary information callers want is order tracking information. Order status calls are one of the most important call types to automate because this call type comprises 15-25% of most retailers' calls. Order status calls are informational and non-revenue generating calls and take time away from Customer Service Representatives (CSRs) that take sales calls.
TARGUSinfo
TARGUSinfo has pioneered the development of On-Demand Data to help companies optimize every interaction - whether it's over-the-phone, online or in-store. The company links virtually every phone number, name and address in North America with additional comprehensive data. Voxify uses the TARGUSinfo information to match names and addresses to ease lead capture, credit card purchases, and other transactions. |
