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The Service Outage Agent for the Utilities industry is pre-trained to take inbound calls and collection details on service interruptions such as a power outage.
Capture Outage Report
Collects details about service interruption including area or street address of outage, name, account number, address of caller, and contact information for callback.
Give Status
Provides status on any outages or repairs in identified service area.
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"Voxify’s secret ingredient? The vendor leverages its technology assets and design team to provide well-designed applications but equally as important it has shown strong dedication to interacting with its customers in order to consistently improve the speech application to optimize the customer touchpoint.”
Daniel Hong
Lead Analyst
Voice Business
Datamonitor
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